Returns & Exchanges

We want you to love your Nazuri purchase. If something isn’t quite right, we’re here to help.

48-Hour Notice — Please contact us within 48 hours of receiving your order if you would like to request a return or exchange.
7-Day Return Window — Approved items must be returned within 7 days of delivery.
Original Condition — Items must be unworn, unused and unwashed, with all original tags and packaging intact.
Size & Change-of-Mind Exchanges — Return and replacement courier costs are for the customer’s account.
Damaged, Defective or Incorrect Items — Please contact us as soon as possible and include clear photographs so we can assist you.
Quality Check — All returned items are inspected before an exchange or applicable refund is processed.
Bedding — For hygiene reasons, opened or used bedding cannot be returned for change of mind.
Sale & Final-Sale Pieces — Items clearly marked Final Sale may not qualify for change-of-mind returns or exchanges.
Your Consumer Rights — This policy does not limit your rights under applicable South African consumer law.