Shipping & Delivery

At Nazuri, every order is carefully prepared and delivered with care. Please allow for both international transit and local delivery when placing your order.

International Shipping | 7–14 Working Days

Our collections are sourced internationally. Please allow approximately 7–14 working days for your order to arrive in South Africa.

Local Door-to-Door Delivery

Once your order has arrived in South Africa and is ready for dispatch, it will be handed over to our local courier partner for delivery to your chosen address.

Our Courier Partner

We primarily work with The Courier Guy for deliveries across South Africa. Where necessary, Nazuri may use another trusted courier partner.

Local Delivery Time | Typically 1–2 Working Days

Once your parcel has been handed to the local courier, delivery typically takes 1–2 working days, depending on your location and the courier service available in your area.

Tracking Your Order

Once your order has been dispatched locally, tracking information will be provided where available so you can follow your parcel’s journey.

Delivery Address

Please ensure that your delivery address and contact details are correct when placing your order. Nazuri cannot be held responsible for delays caused by incorrect or incomplete delivery information.

Delivery Delays

While we do our best to ensure your order reaches you within the estimated timeframe, delays may occasionally occur due to customs, public holidays, weather, courier disruptions or circumstances beyond our reasonable control.

The Courier Guy — Orders dispatched through The Courier Guy are also subject to their applicable delivery terms and conditions.
View The Courier Guy’s Terms & Conditions →

Returns & Exchanges

We want you to love your Nazuri purchase. If something isn’t quite right, we’re here to help.

48-Hour Notice — Please contact us within 48 hours of receiving your order if you would like to request a return or exchange.
7-Day Return Window — Approved items must be returned within 7 days of delivery.
Original Condition — Items must be unworn, unused and unwashed, with all original tags and packaging intact.
Size & Change-of-Mind Exchanges — Return and replacement courier costs are for the customer’s account.
Damaged, Defective or Incorrect Items — Please contact us as soon as possible and include clear photographs so we can assist you.
Quality Check — All returned items are inspected before an exchange or applicable refund is processed.
Bedding — For hygiene reasons, opened or used bedding cannot be returned for change of mind.
Sale & Final-Sale Pieces — Items clearly marked Final Sale may not qualify for change-of-mind returns or exchanges.
Your Consumer Rights — This policy does not limit your rights under applicable South African consumer law.

For full courier terms, see The Courier Guy Terms & Conditions.